Privacy policy

Effective Date: 12-02-25

By “we,” “our,” or “Solid ME,” we mean Solid ME and its affiliates, including employees, agents, and authorized representatives. By “user,” “you,” or “your,” we refer to any individual or entity accessing our website, services, or products.

This disclaimer governs the use of our website and services. By accessing or using them, you agree to the terms outlined here. If you do not agree, please do not use our services.

Solid ME values your privacy and is committed to protecting your personal information and using it transparently. This policy explains what data we collect, how we use it, and how we keep it secure. We collect different types of information based on how you interact with our services.

1. Information We Collect

A. Personal Information

• Name, email, phone number, and address
• Billing details and payment information
• Account login credentials

B. Technical and Usage Data

• IP address, browser type, and device details
• Website activity and interaction history
• Cookies and tracking technologies

C. Business and Support Data

• Customer support requests and feedback
• Communications via email, chat, or support forms

2. How We Collect Information

• Directly from you when you sign up, make a purchase, or contact us
• Automatically through website interactions and analytics tools
• From third-party services such as payment processors

3. Why We Collect Data

We use your information to:

• Provide, improve, and personalize our services
• Process transactions securely
• Communicate service updates and offers
• Prevent fraud and ensure security
• Comply with legal requirements

4. Data Protection and Security

We take strong measures to safeguard your information, including:

• Encryption of sensitive data
• Secure servers and firewalls
• Regular security audits

5. Sharing and Disclosure

We do not sell or rent your data. However, we may share it in these cases:

• Service Providers: With vendors handling payments, hosting, or analytics
• Legal Compliance: If required by law or regulatory authorities
• Business Transactions: In case of mergers or acquisitions

6. Cookies and Tracking

We use cookies to:

• Enhance website functionality
• Personalize content and ads
• Analyze traffic and improve performance

You can manage cookies through your browser settings.

7. Data Retention

We retain your information as long as necessary for service delivery, legal compliance, and security. When no longer needed, data is deleted or anonymized.

8. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt-out of marketing communications
• Request data portability
• Restrict certain types of processing

For requests, contact [insert email].

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies and recommend reviewing them before sharing personal data.

10. Server and PC Data Processing

For clients using our server and PC solutions, we collect:

• System diagnostics and performance data
• Software and configuration details
• Security logs for unauthorized access detection

These measures help us optimize system performance and provide effective support.

11. International Data Transfers

If we transfer data across borders, we ensure compliance with relevant laws and take security measures to protect your information.

12. Children’s Privacy

Our services are not for children under 13. If a minor’s data has been collected, contact us for deletion.

13. Policy Updates

We may update this policy periodically. Changes will be posted on our website, and continued use of our services means you accept the updates.

14. Contact Us

For privacy-related inquiries, contact us at:

• Website: https://solid-me.com
• Email: [email protected]
• Phone: +971 507385011 / +971 43274545
• Address: #204,Business centre Opposite to Burjuman, Khalid Bin Waleed, Bur Dubai

By using our services, you agree to this Privacy Policy and our data practices.